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Streamlined claims procedures
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One of the key objectives of
Allianz Hong Kong's claims team is to ensure that the process
of submitting a claim is as simple and quick as possible for our
customers.
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To achieve this goal, we have streamlined the recommended series of actions that need to be taken by our intermediaries when putting forward a claim on behalf of their clients. All you have to do now in order to get the claim processed is to follow our procedure guidelines.
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As soon as a loss is reported
you should:
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- Issue a claim form
to the policyholder. We can supply you with the forms you need.
- Instruct the policyholder
not to answer any correspondence from third parties and instead
forward it directly to you. Please ask the policyholder to inform
you if they receive notice of intended prosecution.
- Tell the policyholder
to take any necessary steps to contain the loss. If the policyholder
has to dispose of damaged property, Allianz' express permission
must be obtained. Photographic evidence must also be obtained
before the property is discarded.
- Contact Allianz
Claims Division and give brief details of the loss. Remember
to quote the name and policy number.
- When the claim form
is returned, please check to make sure that it is fully completed.
Fax or post it to us on the same day. If any other documents
are required at the time of submitting the claim form, please
ensure that they are attached securely to the original claim
form.
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Provided that all the above
mentioned steps have been taken, and the premium has been paid
to us in full, we will:
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- Issue an acknowledgement
with a reference number and the claims handler's name, within
2 working days of the initial advice.
- At the same time,
tell you what other documentation we require.
- Once the claim form
and all requested documentation are received, we will assess
the claim and inform you, within 14 days of receipt, of our
response and action taken.
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If you require any further advice
from our claims division, please contact one of our claims officers. |
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